Billing & Payment Questions
What does Unlimited cost? $12/month or $100/year. The annual option works out roughly 30% cheaper.
Is there a free trial? Yes — 30 days, no credit card required.
What payment methods are accepted? All major credit and debit cards, processed through Stripe (Visa, Mastercard, Amex, Discover). Herd Manager never sees or stores your card details.
How do I update my payment method? Settings → Subscription → Manage Billing opens the Stripe billing portal, where you can change your card, view invoices, and download receipts.
Can I switch between monthly and annual? Yes, from Settings → Subscription. Switching to annual credits any unused time on your monthly plan.
How do I cancel? Settings → Subscription → Cancel. Your subscription stays active through the end of the period you've already paid for — cancelling doesn't cut you off mid-month.
Will I lose my data if I cancel? No. Everything you've recorded stays, and export remains available. You return to the free plan's limit on adding new active goats — existing records aren't touched or deleted.
What if I go over 10 goats and then cancel? Your existing goats stay and remain fully usable. The limit applies to adding new active animals, not to what you already have.
I was charged incorrectly. Email support with your account email address and we'll sort it out.
Do you offer refunds? Get in touch. Circumstances vary and it's a conversation, not a form.